Job Information
Kedrion Biopharma Credit & Collections Supervisor/Manager in Fort Lee, New Jersey
We are seeking a highly organized and detail-oriented Credit and Collections talent to oversee and partner with our third-party logistic provider (3PL). In this role, you will be responsible for developing and implementing strategies to effectively manage and collect outstanding debts owed to our organization. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to effectively manage a 3PL as well as collaborate internally to achieve departmental goals.
Credit Management Responsibilities
Develop and implement credit policies and procedures to ensure customer creditworthiness and minimize risk of financial loss.
Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers.
Establish credit limits and payment terms for customers based on their creditworthiness and payment history.
Communicate with customers to address any credit-related issues and resolve disputes.
Work closely with sales and customer service team and 3PL to ensure efficient and effective credit management.
Stay up to date with industry trends and best practices in credit management.
Prepare reports such as customer credit report and present findings to senior management.
Review shipment against credit limits.
Collaborate with the group team on credit management activities and projects with a global scale
Collection Responsibilities
Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
Monitor and analyze the performance of the 3PL, implementing measures to improve productivity and success rates.
Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including 3PL, legal, finance, and customer service, to resolve complex or escalated customer issues.
Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
Prepare regular reports such as AR Aging, analyzing root cause of the pass due items, presenting data and insights to upper management.
Develop thorough understanding of the terms and conditions of the complex contract with customers.
Required Skills
Strong knowledge of credit and collections practices, laws, and regulations.
Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts.
Proven leadership skills, with the ability to motivate and guide 3PL to achieve targets and deadlines.
Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
Excellent attention to detail, ensuring accuracy in all records and communications.
Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
Required Qualifications
Bachelor's degree in business administration, finance, or a related field preferred.
Minimum of 3-5 years of experience in credit and collections, preferably in a supervisory or managerial role.
Experience with pharma industry collection and concept such as “charge backs”, “rebates”, and “distributor fees” are preferred.
Experience conducting collection through 3PL is preferred.
Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices.
Proficiency in SAP is not required but a plus.
Proven track record of meeting or exceeding collections targets.
Strong understanding of financial statements and credit evaluation.
Excellent computer skills, including proficiency in Microsoft Office Suite.
Kedrion Biopharma offers a number of benefits to qualifying employees, including:
- Medical, vision and dental insurance
- Life and AD&D insurance
- Paid holidays
- PTO accrual
- and much more!
Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. Please be advised that our organization participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-verify, please contact the Dept. of Homeland Security.
Please note that salary ranges are calculated based off levels of: relevant experience, education and certifications.